Refund policy

Return and Refund Policy

Last updated: August 6, 2026

Thank you for shopping with Whitening Body Lotion PK. We take pride in the quality of our products and want you to be completely satisfied with your purchase.

Eligibility for Returns We accept returns within 7 days of delivery, provided the item is:

• Unused and in its original, sealed packaging
• Accompanied by proof of purchase (order number or receipt)

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

Non-Returnable Items

• Opened or used products
• Items purchased on sale or with a discount code
• Gift cards

Damaged or Incorrect Items If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery at [your email] with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

How to Initiate a Return Contact us at [your email/WhatsApp] with your order number and reason for return. Our team will guide you through the process.

Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error.